We talked to Matti Lehto, Head of OPS Digitalisation in Finavia and asked why they chose us and the Cobalt insight 200M

 

 

 

– With the system, one screener can inspect a total of 43% more passengers in the same time span. We haven’t seen over ten-minute queue times with it. I think that’s a pretty good result, says Matti Lehto, Head of OPS Digitalization at Finavia.

Exceptional customer service

A crucial aspect of the new system was that it had to be able to capture every single event that happens during the screening process. This has happened. Lehto has been especially pleased with the assistance Selmatec Securities/Holger Hartmann OY has offered them during the project.

– We have been able to achieve even better results than we initially anticipated and top the set KPI targets.

– I’d give the delivery process a grade A+. Selmatec Securities/Holger Hartmann OY project manager made sure that we got everything that was agreed on.

Reliability is one thing, but the fact that the Holger Hartmann OY system was the cheapest of all the alternatives is what keeps amazing Lehto.

– It was a win-win for us. They not only gave us the best price, but the best quality as well.

Customer experience comes first

The most obvious value of the partnership has been the fact that Finavia received the system they wanted and needed. They can now provide a faster and smoother experience for all the passengers who are switching planes at Helsinki Airport.

– Basically, we now have the fastest and most efficient screening area in all of Europe. I’m hoping that it makes Helsinki Airport the most desirable transfer hub between Asia and all the European countries.

 

Find our more about the Agilent insight 200M here.